Frequently Asked Questions (FAQ)

How do I start or stop the therapy for the BI-LEVEL PAP YH830/YH825?

Answer: To start the therapy, press the button on top once. To stop the therapy, press and hold the button on top for 2 seconds until the screen changes to the main page.

How often should I change the dust filter paper for the BI-LEVEL PAP YH-830/YH-825?

Answer: The dust filter paper needs to be changed every two to four weeks.

Answer: Open the air filter cover, remove the dirty dust filter paper, place a new one onto the air filter cover, and close the air filter cover.

How do I change the dust filter paper for the BI-LEVEL PAP YH-830/YH-825?

Answer: We recommend using pure water, distilled water, or cool boiled water. Remember to change the water daily.

How often should I replace the mask and the grey piping tube for the BI-LEVEL PAP YH-830/YH-825?

Answer: The mask and grey piping tube should be replaced every six months.

What type of water can be used for the individual humidifier bottle/humidification chamber for the BI-LEVEL PAP YH-830/YH-825?

When the machine sounds an alarm and shows "leakage reminder," what actions should I take for the BI-LEVEL PAP YH-830/YH-825?

Answer: Check the mask fit and the connection of the pipes to ensure they are properly connected.

How do I check if the SD card is inserted properly for the BI-LEVEL PAP YH-830/YH-825?

Answer: The SD card interface is located on the left side of the main machine. Insert the SD card and wait until the screen shows "SD card write successful."

How do I clean the humidifier bottle for the Oxygen Concentrators 9F-5AW?

Answer: Remove the humidifier bottle from the machine and wash it with warm soapy water for about 15 minutes. Rinse it off with clean water.

What kind of water can be used for the Oxygen Concentrators?(9F-5AW)

Answer: We recommend using pure water, distilled water, or cool boiled water. Remember to change the water daily.

If the oximeter doesn't show measured results for oxygen saturation (SpO2) and pulse rate (PR) with the Oxygen Concentrators 9F-5AW, what should I do?

How do I adjust the flow rate for the nebulizer with the Oxygen Concentrators 9F-5AW?

Answer: Double-check if the finger is inserted properly or try using a different finger. Remove nail polish before using the oximeter.

Answer: The flow rate for the nebulizer is fixed and cannot be adjusted. You can only choose to turn the nebulizer on or off. The flowmeter knob on the display panel is for adjusting the oxygen flow rate only.

Why doesn't the flowmeter change when I try to decrease the oxygen flow rate by turning the flowmeter knob clockwise with the Oxygen Concentrators 9F-5AW?

Answer: To increase/decrease the oxygen flow rate, turn the flowmeter knob counterclockwise/clockwise accordingly. If the flow rate doesn't change, it may be because the knob has been over-rotated. Continue turning the knob clockwise until the flowmeter starts to decrease.

When the yellow signal light is on with the Oxygen Concentrators 9F-5AW, what actions should I take?

Answer: When the yellow signal light is on, it means the provided oxygen concentration is between 82% to 50%. Restart the machine. If the yellow light turns off, you can continue using the machine. If it persists, turn off the machine, check the condition of the filter core paper, and replace it if necessary.

When the red signal light is on with the Oxygen Concentrators 9F-5AW, what actions should I take?

Answer: First, turn off the power switch button. Check the power supply and connections. If there are no issues, restart the machine. If the red light remains, stop using the machine and contact Medico for troubleshooting.

What does the value at the bottom part of the display panel indicate for the Oxygen Concentrators 9F-5AW?

Answer: It shows the "accumulated timing" that indicates the total operating time of the machine. The value is always greater than 0, including the time used during factory acceptance tests.

How do I change the filter core paper for the Oxygen Concentrators 9F-5AW?

Answer: First, turn off the machine, as it won't operate without the filter core paper. The filter is located on the left side of the machine and can be pulled out directly. Remove the dirty filter core paper and replace it with a new, clean one.

If you have any more questions or require additional information, please don’t hesitate to get in touch.

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